Oct 14, 2008

La poste...The Post Office

J'ai du aller deux fois a la Poste en quelques jours et j'avais oublie a quel point c'est plus stressant que d'aller au supermarche le samedi !
Je ne sais pas si c'est pareil dans d'autres villes mais dans la mienne, il n'y a que 2 bureaux de poste : un grand et un petit. Le grand est facile d'acces en voiture donc tout le monde y va. Il ya presque toujours une enorme file d'attente. Ils ont donc decide de mettre en place un nouveau systeme pour fluidifier l'attente : vous prenez un ticket en fonction de votre besoin (comme a la Prefecture de Lille). Quand il y a beaucoup de monde, les gens se plaignent toujours a voix haute du temps passe a attendre et combien le syteme est injuste. Le systeme....La derniere fois, une dame s'est enervee. Elle disait etre la depuis une eternite et ne comprenait pas pourquoi une dame qui venait d'arriver passait avant elle. Cette dame chanceuse s'excusa du regard. "Ce n'est pas vous, madame", lui repondit la dame fachee, "c'est le systeme !". Tout le monde hocha la tete en signe d'accord. C'est a ce moment-la que je realisa que je n'avais pas utilise "le systeme" et devais prendre un ticket. "Hors Service". Je demanda autour de moi :"comment fait-on quand le systeme ne marche plus ?". On me repondit " on a demande mais on ne nous a pas repondu". Tout le monde commenta "quel systeme !!".
Ceci dit, j'ai attendu hier 10 minutes pour recuperer une lettre recommandee (avec plein de monde) mais ce matin, je n'ai eu que 2 minutes d'attente pour en enregistrer une (avec 3 fois moins de personnes a attendre)...je pense aussi que malheureusement, contrairement a sa fonction premiere, le systeme est foireux quand il y a du monde !!

I had to go twice to the Post Office in a few days and it's like being on a crazy mission ! Worse that grocery shopping a Saturday ! I don't know in others towns but in my town, there is only one central Post Office and a small one. It's easy to park around the Main Post Office so everybody goes there. The lines are usually pretty long so they decided to put a new system. You now have to get a number depending on what you need (like in the Prefecture de Lille). When it's crowded, people always complain loudly about how long they have been waiting and how unfair is that system. The system...Last time, a woman told everybody how frustrated she was about waiting so long and how upset she was because someone that just arrived got hes turn before she did. The lucky woman felt somehow sorry for her (the way she looked at her in response at her frustration). That's when "the system" arrived in the conversation. The unlucky woman said "it's not your fault, it's the system !". And eveybody nodded silently. At that very moment, I realized I forgot to take a number at the machine. I was going to but it said "Out of Service". "What system do we use when this system is not working ?" I asked. Someone responded "I asked but they didn't answer me, they don't know". Almost everybody commented "what a system !!" (is that a very French way of criticizing ??)
Anyway, I was on line 10 minutes yesterday only to pick up a registered letter (get it and sign : 1 minute) and it was crowded. This morning, 3 time less people waiting, I had a 2-minute wait to send a registered letter (5 minutes of work)...the system doesn't work correctly when it's crowded !!
Not having to go to the Post Office....priceless !!!!

1 comment:

Andromeda said...

Me and the post office are totally enemies. And she knows it (LA poste, right?). Someone commented once "They try to be both a post office and a bank, and therefore end up doing both very inefficiently." I have to send a few packages to the states and have been putting it off, I just don't want to go!!